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Technical Support

  • How to use 12V/30A RV port to power the RV?

    You can use the Anderson port of the RV output cable to power the RV. RV cable purchase link.

  • Can the machine be laid on its side to save space?

    Not recommended, as long-term placement may cause the internal structure to loosen. It is recommended to place it upright.

  • Can I use the 24V cigarette lighter port of the AC300 to power 12V devices?

    1. No, the 24V cigarette lighter port can only load 24V devices,
    2. You can use the AC300 12V RV port to load 12V devices; or use the battery pack's 12V cigarette lighter port to load, but the AC300 will not display the load power.

  • Can a multi-socket extender/power strip be connected to the AC of the machine to power more loads?

    Yes, as long as the total load power does not exceed the maximum output power of the machine.

  • Can the TT-30 outlet on the AC300 output 30A?

    The AC300's maximum AC output power is 3000W. When outputting 120V, it can only output 25A at most. When outputting 100V, it can only output 30A. The TT-30 socket supports a maximum of 30A, but it does not mean that the machine will output 30A. However, ordinary 20A sockets cannot output more than 20A, so the TT-30 output port is needed. (US standard only)

  • What is ECO mode?

    Power saving mode: when this function is turned on, if the AC or DC of the machine has no load or the load power is too small, the machine will automatically turn off the AC or DC after 4 hours to reduce the machine's self-consumption and save power.

  • Can AC300 charge lead-acid batteries and storage batteries?

    1. If the lead-acid battery is equipped with an AC-DC adapter, the battery can be charged from the machine's AC output port.
    2. If the battery is charged directly from the machine's DC output port, it is not supported.

  • Can I use the T200S to charge the B300 adapter input port?

    No, the maximum output voltage of T200S is 25.2V, which cannot meet the adapter input voltage requirement of B300. You have to use T500 to charge B300.

  • Does the machine support simultaneous charging and discharging?

    Support simultaneous charging and discharging.

  • Does B300 have a power bank mode? How do I turn it on?

    Yes, long press the battery pack power button for 5~10 seconds until the power button flashes.
    Battery pack power bank mode opening video

  • Does AC300 have UPS function?

    Yes. lt supports 4 UPS modes:
    1. Standard UPS (Recommended for regions with unstable grid power supply)
    2. Time Control UPS (Charge the system during off-peak hours and power your loads when electricity prices are high)
    3. PV Priority UPS (Recommended for regions with sufficient solar energy)
    4. Customized UPS (Flexible to choose from the above 3 modes)

  • How to recharge AC300 rapidly?

    Recharge it with the wall outlet and solar panels at the same time, then you will get a maximum 5,400W input.

  • How to maintain and store the AC300+B300?

    1. When the SoC drops to 5%, please charge the product immediately.
    2. Before storing the product, charge it to 60% SOC to keep it in optimal condition. In addition, power off the unit and disconnect all electrical connections from it.
    3. Store the product in a cool and dry place, keeping it away from flammable or combustible materials and gases.
    4. The power station can be safely stored within a temperature range of -20°C to 45°C ( -4°F to 113°F). However, if the storage duration exceeds one month, it's recommended to maintain an ideal storage temperature of around 30°C (86°F).
    5. Fully cycle the product every 3 months to maintain the battery's health.

  • Can I charge or discharge the AC300+B300 in sub-zero temperatures?

    You can use the AC300+B300 to charge your devices in cold weather, but please avoid recharging it below freezing. The operating temperature for AC300 is:
    Charging: 0℃~40℃ / 32℉~104℉
    Discharging: -20~40℃ / -4~104℉

  • ls AC300 waterproof?

    No, please store it in a cool and dry place.

  • Does AC300 support remote App control?

    Yes. Connect with WiFi or Bluetooth, the BLUETTI App will allow you to control the AC300+B300 remotely, like switching the working modes and upgrading the firmware.

  • Is the dual live wire function only available on low voltage machines?

    Yes, only the machines in low voltage areas have dual live wire function.

  • How to build up a Split Phase System? What’s the benefits?

    A Split Phase System can reach up to 6kW of output power and up to 24,576Wh of capacity for high-wattage loads and longer runtime.

  • Can I charge AC300 via 12V / 24V DC / DC charger / MPPT controller / solar controller?

    Yes. However, the max charging power would be limited to 100W / 200W. And please setup the "DC input source" to "Others".

  • Can I connect solar panels, car charging, and AC charging simultaneously?

    Yes.

  • What to consider when recharging the AC300+B300 from a generator?

    1. The generator's AC output voltage, and frequency should be within the range of AC300.
    2. If the maximum output power of the generator can't meet the AC300's AC maximum input power, AC300 can reduce the AC maximum input current to lower the AC maximum input power.
    3. The output of the generator should be sine wave.

  • Can I connect different types of solar panels to the AC300?

    Yes. AC300 features dual MPPT charge controllers, but please ensure the solar panels in each controller are consistent.

  • Can I charge the system by connecting the expansion battery to solar panels or an adapter?

    Yes. However, in this case, the AC300 will not display the charging power.

  • Can l use rooftop solar panel to charge AC300?

    Yes, as soon as your solar roof meet the following conditions:
    1. Total VOC 12V~150V
    2. With MC4 connectors

  • Can l use third party solar panels to charge AC300?

    Yes, as soon as the solar panels meet the following conditions:
    1) Total VOC: 12V~150V
    2) Total power: 2,400W max.
    3) With MC4 connectors

  • Can the solar input power exceed 2,400W?

    Yes, however, please ensure the total voltage does not exceed 150V.

  • Can the solar input current exceed 12A?

    Yes, but the extra current will be wasted.

  • How to connect them?

    Series connecting is highly commended for the best efficiency and durability.

  • How many solar panels can I connect with AC300+B300?

    1. AC300 support dual MPPT, each MPPT of AC300 accepts 1-6* PV120 / 1-5* PV200 / 1-3* PV350 / 1-3* PV420 solar panels.

  • What is the max charging power of AC300?

    1. 3,000W max. with 1* B300 (PV+AC);
    2. 5,400W max. with 2* B300 or more (PV+AC).

  • How long does it take to fully charge the AC300+B300?

    Charging time (estimated) = (Total capacity / Charging power) + Trickle charge time.
    The trickle charge time for BLUETTI power station is typically 0.5~1 hours.

  • What is the power consumption of AC300 when it’s off / on?

    1. About 20W when AC300 is on, DC and AC are off;
    2. About 50W when AC and DC are on.

  • How long can the AC300+B300 run my home appliances?

    Runtime = 3,072Wh* × DoD × η ÷ (load power+self-consumption power)
    Note:
    1) DoD refers to the Depth of Discharge, η is the local inverter efficiency. DoD=90%, η=90%.
    2) The above data is for reference ONLY.

  • What is the difference between AC300 and AC500?

    The main differences are as follows:
    1) Battery capacity: AC300 supports up to 4 B300s, with a capacity of 3072Wh~12288Wh, while AC500 supports up to 6 B300S, with a capacity of 3072Wh~18432Wh.
    2) Maximum output power: AC300's AC output power is 3000W, with a surge power of 6000W; while AC500's AC output power is 5000W, with a surge power of 10000W.
    3) Maximum charging power: AC300's AC charging power is 3000W, while AC500's AC charging power is 5000W; AC300's PV charging power is 2400W, while AC500's PV charging power is 3000W.
    4) Other functions of AC500 that AC300 does not have: lower self-power consumption. Self-heating function, Hercules mode.

  • How to install the AC300+ B300 system for home backup?

    For details, please refer to "how to build a partial backup system with AC300+B300".

  • How to build a 240V / 6kW power system?

    By connecting 2 AC300 units in series with the Fusion Box Pro (P030A).

  • What is the UPS switching time?

    Within 20ms.

  • Can I mixed the B300 battery and B300S battery to the AC300?

    It is possible to mix B300 batteries and B300S batteries to AC300, but it is not recommended because AC300 cannot play all the functions of B300S

  • Can I connect the B300S battery to the AC300?

    It is possible to connect a B300S battery to an AC300, but it is not recommended because the AC300 cannot function as fully as the B300S.

  • How many B230 batteries can be connected to AC300?

    AC300 cannot connect to B230.

  • How many B300 batteries can be connected to AC300?

    AC300 supports up to 4 B300s.

  • What battery expansion cables are required for connecting AC300 to B300 or B300S?

    The P090D cable is required for connecting AC300 with B300, while connecting with B300S, P150D to P090D cable is required.

  • Is the AC300 compatible with other brands’ batteries?

    No, AC300 is compatible with B300S or B300 ONLY.

  • Can AC300 be purchased and used separately?

    No. The AC300 has no built-in battery, you can use it by pairing with B300 / B300S expansion battery.

  • What are the functions of the touchscreen?

    For details, please refer to the AC300 touchscreen guide below:
    AC300 | Touchscreen Guide

  • How to check the system’s error code?

    To check the error code, you have three options:

    ● Tap "Alarm" at the bottom left corner of the touchscreen.
    ● Tap "Data > Alarm History".
    ● Tap in the upper right corner of the app's operation status page.

  • Why can’t the AC300 power on?

    • Ensure both ends of all connection cables are securely locked in place.
    • Check if all battery packs are functioning normally, and if their power button indicators flash.
    • Try using different expansion ports for the AC300 and expansion batteries, as each unit has two ports.
    • Try new expansion cables.
  • Why does the unit shut down automatically?

    • Check if the unit is recharging, powering a load, or in ECO mode.
    • If not recharging and both AC and DC outputs are off, the unit shuts down after a period of inactivity.
    • With ECO mode on and a low or no load, the unit turns off the AC and DC outputs after 4 hours and then shuts down later.
    • If charging only with solar panels and neither AC nor DC is activated, the unit stops charging and shuts down at night and restarts with morning sunlight.
    • The unit will shut down if it runs out of power.
    • Check for any error codes in Data > Alarm History.
  • Why won’t the AC300 turn on? Even though its power button doesn’t light up, pressing it activates the B300 instead.

    • Ensure both ends of all connection cables are securely locked in place.
    • Try using different expansion ports for the AC300 and expansion batteries, as each unit has two ports.
    • Try new expansion cables.
  • Why can’t I turn on the AC and DC on the screen, only via the app? How to fix the screen when it’s upside-down or left-right inverted?

    • Upgrade the firmware to the latest version using the app.
    • If your issue persists, please contact BLUETTI Customer Service and provide your device SN and firmware version. You can find the SN and the firmware information on the Product info. page.
    1. Why can’t the battery expansion cable plug into the B300/B300 battery pack?

      • Double-check the battery pack model are B300 or B300S?
      • When connecting to the B300, use the P090D to P090D cable with blue locks, not black ones.
      • When connecting to the B300, use the P150D to P090D cable. Connect the 90A connector to the AC300 and the 150A connector to the B300.
    2. Why am I unable to connect the unit via WiFi, or why is the connection unstable?

      • Upgrade the app and the firmware to the latest version.
      • Toggle the Bluetooth and WiFi off and on again on both your phone and the touchscreen. Also, enable the location service (e.g. GPS) on your phone.
      • Make sure your WiFi operates at a 2.4GHz band.
      • Double-check your WiFi password is accurate. The WiFi connection won't work with the wrong password, even if the app says "WiFi saved".
      • Try to avoid using special characters as much as possible.
      • Keep the unit close to the router or other WiFi signal sources.
      • Ensure your phone has a strong signal.
      • Restart the app.
      • If your issue persists, please contact BLUETTI Customer Service and provide your device SN and firmware version. You can find the SN and the firmware information on the Product info. page.
    3. Why am I unable to connect the unit via Bluetooth? Why is the connection unstable?

      • Upgrade the app and the firmware to the latest version.
      • Restart the unit.
      • Toggle the Bluetooth off and on again on both your phone and the touchscreen.
      • Ensure your phone has a strong signal.
      • Restart the app.
      • If your issue persists, please contact BLUETTI Customer Service and provide your device SN and firmware version. You can find the SN and the firmware information on the Product info. page.
    4. Why can’t I switch the UPS modes and set presets?

      • Upgrade the app and the firmware to the latest version.
      • Reset the unit to factory settings on the last page of the Settings.
    5. Why are the MC4 connectors of the same polarity different on the solar charging cable and the solar panel?

      MC4 connectors of the same polarity include both male and female connectors to ensure a proper connection.

    6. Unit’s Error Code: 103

      • Ensure both ends of all connection cables are securely locked in place.
      • If you have multiple battery packs, connect only one to the AC300 and try to identify which one causes the 103 error.
      • Try using different expansion ports for the AC300 and expansion batteries, as each unit has two ports.
      • Try using new expansion cables to see if the unit starts up, to identify if the issue lies with the current expansion cable.
      • Charge the battery pack separately to check for any issues.
    7. Unit’s Error Code: 004/015/098 App’s Error Code: A003/A007

      • Upgrade the BMS to the latest version using the app.
      • Perform a State of Charge (SoC) recalibration by discharging the battery to 0% and then charging it using both AC and DC without any loads connected.
      • If you have multiple expansion batteries, access BMS info to identify which one is causing the error code.
      • If your issue persists, please contact BLUETTI Customer Service and provide your device SN and firmware version. You can find the SN and the firmware information on the Product info. page.
    8. Unit’s Error Code: 005/006/009/010/022/027/029

      • Upgrade the firmware to the latest version using the app.
      • Disconnect all loads and restart the unit.
    9. Unit’s Error Code: 024/061/062/063/064 App’s Error Code: A024

      • For using a single AC300 unit, set the "Machine Type" to "Single Phase" on the touchscreen.
      • For using two AC300 units, connect them with the communication cable. Turn off both AC300 AC output. Set the "Machine Type" of both units to "Split Phase", designating one as "Master" and the other as "Slave".
      • Connect the communication cables correctly and twist the connector to lock. Then, clear the error codes.
      • Restart both units.
    10. Unit’s Error Code: 051/052 App’s Error Code: A062/A063

      • Upgrade the firmware to the latest version using the app.
      • Ensure the total open-circuit voltage of the solar panel is within the range of 12V~150V.
      • Tap the PV icon on the Home page to check for any DC input voltage issues.
      • The AC300 comes with dual MPPT channels. Connect some solar panels to the other channel if the total open-circuit voltage exceeds 150V.
      • If two channels are full, consider adding a D300S PV voltage step down module, or connect extra solar panel directly to the expansion battery's DC input port. Ensure the solar panel meets requirements: 12V~72V Voc, 200 Max. (for B300); 12V~60V Voc, 500 Max. (for B300S).
        Note: When connecting the solar panel directly to the battery pack, it can power the entire AC300 system, but the AC300 won't display the solar charging power of expansion batteries.
    11. Unit’s Error Code: 023/055/056 App’s Error Code: A001

      • Ensure that the total power of all devices doesn't exceed the unit's rated power.
      • Inductive loads like refrigerators and pumps may require more initial power to start, triggering alerts if it exceeds the unit's surge power. Connect resistive loads of 2,000W~3,000W to check if the issue persists.
      • Reduce or disconnect all loads, then turn on the AC to check for alerts.
      • Charge the unit using AC power and check if it can handle the load when the grid is bypassed under UPS mode. If it works when connected to the grid but not when disconnected, it means that the unit can't handle the load.
    12. Unit’s Error Code: 057/058/059/060 App’s Error Code: A081/A082/A083/A084

      • Adjust the AC output voltage and frequency to match your local grid standards.
      • Upgrade all firmware to the latest version using the app.
      • If your issue persists, please contact BLUETTI Customer Service and provide your device SN and firmware version. You can find the SN and the firmware information on the Product info. page.

    13. Unit’s Error Code: 054/099

      Charge the unit promptly.

    14. Unit’s Error Code: 065

      • Check if the "PV Parallel Enable" on the screen is set to OFF.
      • Only enable it when using solar panels with a total power exceeding 1200W and an open-circuit voltage below 150V, which should be divided into two MPPT channels.
    15. Unit’s Error Code: 086-096 (DC output related issues)

      • Upgrade the firmware to the latest version using the app.
      • Remove all loads and restart the unit. If it operates normally without any load or with different loads, the issue may be due to high-power or inductive loads connected to the DC outputs, DC output is overloaded and can't carry these appliances. It's recommended to use the AC outlets for these appliances.
    16. Unit’s Error Code: 097

      • Keep the unit within the temperature range of 32°F to 104°F (0°C to 40°C) when charging and -4°F to 104°F (-20°C to 40°C) when discharging.
      • If connected to multiple expansion batteries, go to the Battery Information page and check the specific malfunctioning battery.
      • Power off the battery, move it to a cooler area for 3 hours, then restart.
      • If it's too cold, move the unit to a warmer area for 3 hours. Or, run the load to raise the internal temperature before recharging.
    17. Unit’s Error Code: 107

      • Keep the unit within the temperature range of 32°F to 104°F (0°C to 40°C) when charging and -4°F to 104°F (-20°C to 40°C) when discharging.
      • Power off the unit, move it to a cooler area for 3 hours, then restart.
      • If it's too cold, move the unit to a warmer area for 3 hours. Or, run the load to raise the internal temperature before recharging.
    18. Unit’s Error Code: 007/108

      • Upgrade the firmware to the latest version using the app.
      • Restart the unit.
      • Check if the fan is obstructed.
    19. Why can’t I charge the unit from AC sources like wall outlets, generators, or inverters?

      • Upgrade the firmware to the latest version using the app.
      • If the "Grid" icon isn't yellow and the AC input voltage is 0V, make sure the AC charging cable is securely connected to both the unit and the wall outlet. Ensure the connector is twisted in place or try a different wall outlet.
      • Keep the unit within the temperature range of 32°F to 104°F (0°C to 40°C).
      • Switch to the standard UPS mode, other UPS modes will not charge AC under some operating conditions.
      • Check for any error codes.
      • Set the AC output voltage and frequency correctly. Go to the AC Input page and check if the input voltage and frequency fall within the unit's specifications.
      • Lower the Max. grid input current settings for the AC300 on the screen.
      • If your issue persists, please contact BLUETTI Customer Service and provide your device SN and firmware version. You can find the SN and the firmware information on the Product info. page.
    20. Why isn’t the unit able to draw power from the solar panels?

      • Upgrade the firmware to the latest version using the app.
      • Set the "DC 1/2 Input Source" to "PV" for solar charging.
      • Check for any error codes.
      • Check if the total open-circuit voltage of the solar panels is within the range of 12V~150V.
      • Tap the PV icon to check for any DC input voltage issues under good sunlight conditions.
      • If PV input voltage is low, there might be a solar panel or DC input cable issue; contact BLUETTI support.
      • Use the other set MC4 connectors on the DC input cable to connect to the solar panel.
      • Charge with a car. If it works, the issue is with the solar panel. If so, please contact us.
    21. Why is the solar input power too low?

      • Upgrade the firmware to the latest version using the app.
      • Before charging, set the DC Input Source to PV.
      • Solar input power typically exceeds 70% of the maximum input, with optimal efficiency between 70% and 80%. However, solar intensity varies depending on location.
      • Connect solar panels in series for optimal performance. Connecting them in parallel may waste energy due to the 12A current limit.
      • If connected to a solar panel with an open-circuit voltage below 30V, the unit has a current limit of 8A.
      • Tilt the solar panels to directly face the sun.
      • Keep the panels clear of shade to maintain efficiency and prevent damage.
      • Clean the solar panel surface with a dry and soft cloth.
      • Tap the PV icon to check for any DC input voltage issues under good sunlight conditions.
      • Use the same type of solar panels to maintain efficiency and prevent damage.
      • It's normal when nearly fully charged, as the unit switches to trickle charging to prevent overcharging, thereby limiting the charging power.
      • Watch out for high internal temperature, as it limits the charging power.
      • If it's too cold outside, check the ambient temperature. Low internal temperatures will limit charging power. Connect loads to the unit to raise the internal temperature and increase the input power.
      • Portable solar panels are designed for temporary use and not suitable for permanent outdoor or rooftop installations. Prolonged exposure to rain can reduce their efficiency and lifespan.
    22. Why does the PV input power drop significantly when powering heavy loads and recover when the load is removed?

      • Upgrade the firmware to the latest version using the app.
      • If your issue persists, please contact BLUETTI Customer Service and provide your device SN and firmware version. You can find the SN and the firmware information on the Product info. page.
      • Why can’t I charge the unit using the car? Why is the charging unstable?

        • Choose "Others" for car charging in "DC 1/2 Input Source" settings.
        • Check for any error codes.
        • Tap the PV icon to check for any DC input voltage issues.
        • Charge the unit using solar panels to check if the issue lies with the car battery or the car charging cable.
        • Use the other set of MC4 connectors on the DC input cable.
        • If neither method works, inspect the DC input cable for issues and reach out to BLUETTI support.
      • Why is the AC input power too low?

        • Check if the Grid Max. Input Current setting is too low.
        • Check if the Silent Charging Mode is enabled — it can reduce charging power.
        • When the charging power is low, assess the work situation, State of Charge (SoC), and the battery's internal temperature. Factors like battery voltage, SoC, and temperature can affect charging power. Extreme levels may trigger the unit to limit power for battery protection.
        • It's normal when nearly fully charged, as the unit switches to trickle charging to prevent overcharging, thereby limiting the charging power.
        • If the battery SOC is very low, charging power may decrease temporarily.
        • If the internal temperature is too high, shut down the unit, and let it rest for 3 hours before recharging.
        • If it's too cold outside, check the ambient temperature. Low internal temperatures will limit charging power. Connect loads to the unit to raise the internal temperature and increase the input power.
      • Why isn’t the AC300 displaying the charging power when the input source is charging the B300?

        When the input source is solely connected to the B300, the AC300 won't show the battery pack's input power.

      • Why am I unable to charge the unit when connected to the D300S?

        • Ensure the total open-circuit voltage falls between 120V and 500V; otherwise, the D300S cannot be activated due to low input voltage.
        • Set "DC 1/2 Input Source" to "Others" and turn off "PV Parallel Enable".
        • Ensure the D300S is switched on.
        • Connect the solar panels directly to the AC300 and set "DC 1/2 Input Source" to "PV" to test solar charging.
      • Why isn’t the unit generating AC output?

        • Ensure the AC output is activated.                                    
        • Adjust the AC output voltage and frequency according to the device's specifications.
        • Upgrade all firmware to the latest version using the app.
        • Keep the unit within the temperature range of -4°F to 104°F (-20°C to 40°C).   
        • Check for any error codes.
        • Tap the AC Load icon to check for any AC output voltage issues.
        • Try powering other devices if no issues are found.
      • Why isn’t the unit generating DC output?

        • Ensure the DC output is activated.                                    
        • Upgrade all firmware to the latest version using the app.
        • Keep the unit within the temperature range of -4°F to 104°F (-20°C to 40°C).   
        • Check for any error codes.
        • Tap the DC Load icon to check for any DC output voltage issues.
        • Try powering other devices if no issues are found.
      • Why does the meter connected to the AC outlet show less power than the unit’s screen?

        The units shows apparent power, including both active and reactive power, while the meter displays active power only.

      • Why isn’t the unit showing AC output power for the low-power appliance?

        This is normal. Use a high-power appliance instead to confirm if the unit is operating normally.

      • Why can’t the unit charge the RV or EV?

        Some RVs and EVs require the charging equipment to be grounded, but the AC300 is floating-grounded when off-grid.

        • Ground the unit. Contact BLUETTI support for further assistance.
      • What causes fast battery drainage? Why does the battery level significantly change during charging or use? Why are the battery SoC readings abnormal?

        • Assess the discharging time first, taking the depth of discharge (DoD), discharge efficiency (η), and the unit's self-consumption power into account.
          Discharging Time (estimated) = Battery Capacity × DoD × η ÷ (load power+self-consumption power)
          Both the DoD and η are 90%.
        • Upgrade the BMS to the latest version using the app.
        • Perform a State of Charge (SoC) recalibration by discharging the battery to 0% and then fully charging it without any loads connected.
        • It's recommended to turn off both AC and DC when there's no device connected.
        • When connecting multiple expansion batteries, connect only one to the AC300 and try to identify which one has failed.
        • If the cell temperature is between -4°F to 32°F (-20°C to 0°C), the battery's discharge capacity decreases significantly.
        • If your issue persists, please contact BLUETTI Customer Service and provide your device SN and firmware version. You can find the SN and the firmware information on the Product info. page.
      • Why can’I switch the AC output voltage or frequency?

        You cannot change the AC output voltage and frequency while the AC output is turned on.

      • Why isn’t the wireless charging pad working?

        • Ensure the DC output is activated.
        • Charge again using the other wireless charging pad.
        • Remove the phone case before charging.
        • Place the phone in the center of the charging pad.
        • Check the phone's temperature. If it's overheated, allow it to cool down first.
        • Check if the DC output is working properly.
        • Try using a different brand of phone to determine if the issue is with the phone's compatibility with the charging pad.
      • Why isn’t the split-phase system charging from the generator?

        • Upgrade the firmware to the latest version using the app.
        • If the "Grid" icon isn't yellow and the AC input voltage is 0V, make sure the AC charging cable is securely connected to both the unit and the wall outlet. Ensure the connector is twisted in place or try a different wall outlet.
        • Set the AC output voltage and frequency correctly. Go to the AC Input page and check if the input voltage and frequency fall within the unit's specifications.
        • Switch to the standard UPS mode, other UPS modes will not charge AC under some operating conditions.
        • Check for any error codes.
        • Test if a single AC300 unit charges from the generator.
        • Lower the Max. grid input current settings for the AC300 on the screen.
        • If your issue persists, please contact BLUETTI Customer Service and provide your device SN and firmware version. You can find the SN and the firmware information on the Product info. page.
      • Unit’s Error Code: 024/064

        • Check if these error codes appear during split-phase charging.
        • If so, use the split-phase AC charging cable for charging instead of two standard AC charging cables.
      • Why is there a significant difference in charging power between two AC300 units when configured in split phase?

        • Check if both units have the same input currents.
        • Reset the AC output voltage of both units to match.
        • Reset the UPS mode on both units to be identical.
      • Why is there a significant difference in State of Charge (SoC) and output power between two AC300 units when configured in split phase?

        • Check if both units have the same input currents.
        • Reset the AC output voltage of both units to match.
        • Reset the UPS mode on both units to be identical.
        • Check that the 120V devices connected to both units are evenly distributed. When using two units, they power 240V devices together but handle 120V devices separately.
      • Why can’t the B300 power on?

        • Disconnect the B300 from the AC300, and charge it separately with the adapter and solar panels to check if it activates.
        • If it's cold outside, place the unit in a warm area for 3 hours before turning it on.
      • Why is the power button flashing?

        • Restart the pack.
        • Check if the B300 can power on and connect to the app when connected to the AC300. If yes, upgrade the BMS to the latest version.
        • Turn on the B300 separately from the AC300. If the power button doesn't flash and it operates normally, the issue may be with the AC300.
        • If the power button is flashing due to temperature rise, power off the B300 and let it cool down for 3 hours. If it's too cold outside, move the battery to a warmer area for 3 hours. Or, charge the battery or run the load to raise the internal temperature before recharging.
        • Perform a State of Charge (SoC) recalibration by discharging the battery to 0% and then fully charging it without any loads connected if it can discharge when fully charged.
        • If the battery is dead, charge it with an adapter or 100W solar panels for a while before restarting.
        • If possible, note the number of flashes before shutdown and contact BLUETTI support.

        Diagnose the Problem*(Please select at least one of the following):

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